Consultant Post-Market Surveillance & Operations (m/f/d)
You will act as a technical contact for customers, assist in service support and operation of BAYOOMED medical devices, support post-market surveillance, cybersecurity assessments and reports such as PMS plan, PSUR and root cause analysis.
Your tasks
As (Inhouse) Service Engineer Post-Market-Surveillance & Operations (m/f/d) for our BAYOOMED team, you will support our customers as a technical contact person and assist in service support and the operation of our hardware and software-based medical products. Your area of activity includes a varied spectrum of customer contact, troubleshooting, participation in quality assurance and the maintenance of technical documentation. You will also support our Operations Managers in the following areas.
- Collection and evaluation of relevant information as part of post-market surveillance
- Checking product databases and cybersecurity exploits
- Creation and maintenance of documents and reports (e.g. PMS plan, PSUR, trends)
- Root cause analysis, corrective and preventive measures
Equipped with a workstation full of smartphones, tablets, laptops, Macs and the latest medical hardware, you will work closely with our development team on continuous product improvement, drawing on your practical experience.
Your profile
- Completed studies in natural sciences/engineering or related fields (computer science, medical technology, etc.) comparable training or equivalent experience in computer science/medical technology
- Proven relevant, extensive experience with a wide range of medical devices or software
- Professional experience in service support
- Distinct customer orientation
- Knowledge of operating systems (Windows, Android, iOS), cloud providers and apps is an advantage
- Experience in working with ticket systems
- Proactive, independent and solution-oriented way of working
- Very good written and spoken German and English skills
- Enjoy working with smartphones, tablets and hardware in general
- Knowledge of international laws, regulations, directives and standards in the medical device environment (e.g. ISO 13485, MDR) an advantage
In addition to your technical and professional know-how, you are characterized by your social skills. You are reliable, committed and flexible. You are able to actively listen and analyze customer requirements in a well-founded manner and have a high degree of independence as well as a strong ability to work in a team. Above all, you are a thinker.
What you can expect
About us
The BAYOONET Group, with locations in Darmstadt, Berlin, Munich, Cologne, Ludwigsburg, Höhn, Basel and Mannheim, has been designing customized software and hardware in a wide range of variants for over 25 years. We are one of the top IT companies in Germany and consist of:
- BAYOOTEC GmbH – enterprise software
- BAYOOMED GmbH – medical software
- BAYOOSOFT GmbH – management software
- BAYOOCARE GmbH – launch medical devices worldwide
- Mechatronic Medical Engineers GmbH – medical devices
- Puls Produktdesign GmbH – design industrial products
- UID GmbH – create user experiences
Each of our projects incorporates the ideas, visions, creative achievements and professional expertise of every single contributor, which makes all the difference.
Apply now
Send us your documents, salary expectations and earliest possible starting date using our application form.