Consultant Post-Market Surveillance & Operations (m/f/d)

As an (Inhouse) Service Engineer Post-Market-Surveillance & Operations (m/f/d) for our BAYOOMED team, you will support our customers as a technical contact person and assist with service support and the operation of our hardware and software-based medical products. Your area of activity includes a varied spectrum of customer contact, troubleshooting, participation in quality assurance and the maintenance of technical documentation. You will also support our Operations Managers in the following areas.

• Collection and evaluation of relevant information as part of post-market surveillance
• Checking product databases and cybersecurity exploits
• Creation and maintenance of documents and reports (e.g. PMS plan, PSUR, trends)
• Root cause analysis, corrective and preventive measures

Equipped with a workstation full of smartphones, tablets, laptops, Macs and the latest medical hardware, you will work closely with our development team on continuous product improvement, drawing on your practical experience.

• Completed studies in natural sciences/engineering or related fields (computer science, medical technology, etc.) comparable training or equivalent experience in computer science/medical technology
• Proven relevant, extensive experience with a wide range of medical devices or software
• Professional experience in service support
• Distinct customer orientation
• Knowledge of operating systems (Windows, Android, iOS), cloud providers and apps is an advantage
• Experience in working with ticket systems
• Proactive, independent and solution-oriented way of working
• Very good written and spoken German and English skills
• Enjoy working with smartphones, tablets and hardware in general
• Knowledge of international laws, regulations, directives and standards in the medical device environment (e.g. ISO 13485, MDR) an advantage

In addition to your technical and professional know-how, you are characterized by your social skills. You are reliable, committed and flexible. You are able to actively listen and analyze customer requirements in a well-founded manner and have a high degree of independence as well as a strong ability to work in a team. Above all, you are a thinker.