{"id":3075,"date":"2026-05-16T15:59:34","date_gmt":"2026-05-16T13:59:34","guid":{"rendered":"https:\/\/www.bayoo.net\/non-classe\/customer-success-manager-h-f-solutions-logicielles-b2b\/"},"modified":"2026-05-16T15:59:34","modified_gmt":"2026-05-16T13:59:34","slug":"customer-success-manager-h-f-solutions-logicielles-b2b","status":"publish","type":"post","link":"https:\/\/www.bayoo.net\/fr\/emplois-et-carrieres\/customer-success-manager-h-f-solutions-logicielles-b2b\/","title":{"rendered":"Customer Success Manager (h\/f) – Solutions logicielles B2B"},"content":{"rendered":"

Vos t\u00e2ches<\/h2><\/div>

En tant que Customer Success Manager:in, vous \u00eates responsable du succ\u00e8s \u00e0 long terme et du d\u00e9veloppement de nos clients existants dans l’environnement Identity & Access Management (IAM) ainsi que de la documentation technique des dispositifs m\u00e9dicaux et des syst\u00e8mes de gestion (QMS\/ISMS).<\/p>\n

Pour ce faire, vous accompagnez nos clients d\u00e8s la signature du contrat et vous vous assurez qu’ils utilisent nos solutions avec succ\u00e8s, qu’ils obtiennent une r\u00e9elle valeur ajout\u00e9e et qu’ils sont satisfaits \u00e0 long terme. Pour ce faire, vous associez satisfaction client, succ\u00e8s d’utilisation et d\u00e9veloppement commercial, notamment dans un contexte d’exigences normatives et d’audit o\u00f9 la tra\u00e7abilit\u00e9 des processus et la stabilit\u00e9 de l’utilisation sont essentielles. Une approche segment\u00e9e de la r\u00e9ussite du client vous permet de combiner de mani\u00e8re efficace et effective une assistance personnelle, des processus \u00e9volutifs et des points de contact automatis\u00e9s. <\/p>\n

Votre objectif est de d\u00e9velopper les relations clients existantes, d’assurer les renouvellements et de r\u00e9aliser syst\u00e9matiquement des potentiels suppl\u00e9mentaires.<\/p>\n

Vos t\u00e2ches et responsabilit\u00e9s<\/p>\n

    \n
  • Onboarding & transition de la vente\n
      \n
    • Prise en charge de nouveaux clients apr\u00e8s la signature d’un contrat dans les environnements IAM, TecDoc et QMS\/ISMS.<\/li>\n
    • Transfert structur\u00e9 des ventes, y compris la clarification de l’\u00e9tendue de la prestation convenue, des objectifs et des crit\u00e8res de r\u00e9ussite<\/li>\n
    • Coordination de l’onboarding en coordination avec les ing\u00e9nieurs de service et, le cas \u00e9ch\u00e9ant, le conseil en solutions<\/li>\n
    • Assurer un d\u00e9marrage r\u00e9ussi et clairement structur\u00e9 du point de vue du client<\/li>\n<\/ul>\n<\/li>\n
    • Service client & succ\u00e8s d’utilisation\n
        \n
      • Interlocuteur central pour les clients existants dans un contexte op\u00e9rationnel et commercial<\/li>\n
      • Assurer la satisfaction du client et le succ\u00e8s durable de l’utilisation<\/li>\n
      • Consultation r\u00e9guli\u00e8re avec les clients sur l’utilisation, les exigences et le d\u00e9veloppement.<\/li>\n
      • D\u00e9tection pr\u00e9coce des risques, des ambigu\u00eft\u00e9s ou des \u00e9carts par rapport \u00e0 l’\u00e9tendue des prestations convenues et gestion active<\/li>\n<\/ul>\n<\/li>\n
      • D\u00e9veloppement de la client\u00e8le, cross-selling & upselling\n
          \n
        • Identifier, initier et mettre en \u0153uvre des opportunit\u00e9s de ventes crois\u00e9es et incitatives aupr\u00e8s des clients existants.<\/li>\n
        • Conseils sur les extensions, les modules suppl\u00e9mentaires, les services ou les p\u00e9rim\u00e8tres d’utilisation<\/li>\n
        • mener de mani\u00e8re autonome des discussions sur les offres et les extensions dans le contexte des clients existants<\/li>\n
        • implication \u00e9troite des charg\u00e9s de client\u00e8le dans les extensions majeures ou les n\u00e9gociations de contrats complexes<\/li>\n
        • responsabilit\u00e9 des renouvellements et de l’expansion commerciale des relations clients existantes<\/li>\n
        • Travailler sur des objectifs clairement d\u00e9finis dans l’environnement des clients existants (par exemple, renouvellement et d\u00e9veloppement) et g\u00e9rer votre base de clients de mani\u00e8re autonome.<\/li>\n<\/ul>\n<\/li>\n
        • Contrat, facturation et services\n
            \n
          • Responsabilit\u00e9 de la gestion des contrats, des renouvellements et des ajustements<\/li>\n
          • Coordination et facturation des prestations, formations et services<\/li>\n
          • Garantir des processus de facturation transparents, compr\u00e9hensibles et conviviaux.<\/li>\n
          • Maintenir et mettre \u00e0 jour les informations relatives aux clients dans le CRM<\/li>\n<\/ul>\n<\/li>\n
          • Priorisation, mise \u00e0 l’\u00e9chelle et automatisation\n
              \n
            • Segmentation de notre base de clients en fonction de l’utilisation, du volume de contrats et de la pertinence strat\u00e9gique<\/li>\n
            • Priorisation des d\u00e9penses d’assistance en fonction de la segmentation et du potentiel de d\u00e9veloppement<\/li>\n
            • Assurer un haut niveau de satisfaction client gr\u00e2ce \u00e0 des processus \u00e9volutifs et des points de contact automatis\u00e9s<\/li>\n
            • Utilisation du marketing et de l’automatisation de la client\u00e8le pour une approche structur\u00e9e des clients<\/li>\n
            • D\u00e9finition, d\u00e9veloppement et utilisation de mod\u00e8les d’encadrement clairs (par ex. high-touch vs low-touch)<\/li>\n
            • Coordination \u00e9troite avec le marketing pour optimiser la communication automatis\u00e9e avec les clients<\/li>\n<\/ul>\n<\/li>\n<\/ul>\n<\/div>

              Votre profil<\/h2><\/div>
                \n
              • Exp\u00e9rience dans le Customer Success, l’Account Management ou dans des r\u00f4les similaires orient\u00e9s vers le client dans l’environnement logiciel B2B<\/li>\n
              • Exp\u00e9rience dans la gestion des contrats, de la facturation et des services<\/li>\n
              • Compr\u00e9hension des processus structur\u00e9s d’embarquement, d’assistance et de service<\/li>\n
              • Exp\u00e9rience dans la gestion de bases de donn\u00e9es clients importantes et dans la hi\u00e9rarchisation des t\u00e2ches d’assistance<\/li>\n
              • Tr\u00e8s bonne connaissance de l’allemand et de l’anglais<\/li>\n<\/ul>\n

                Tu es orient\u00e9 vers les clients et les solutions, avec une vision claire du cadre \u00e9conomique. Tu communiques de mani\u00e8re contraignante, tu gardes une vue d’ensemble m\u00eame lorsque plusieurs sujets sont abord\u00e9s et tu convaincs par ton autonomie et tes exigences de qualit\u00e9 \u00e9lev\u00e9es. <\/p>\n<\/div><\/div><\/div><\/div><\/div>\n","protected":false},"excerpt":{"rendered":"

                Vous g\u00e9rez les clients existants de BAYOOSOFT dans les environnements IAM, TecDoc et QMS\/ISMS, de l’onboarding au renouvellement, identifiez les potentiels de ventes crois\u00e9es et incitatives et garantissez un succ\u00e8s d’utilisation et une satisfaction client durables gr\u00e2ce \u00e0 des mod\u00e8les d’assistance \u00e9volutifs.<\/p>\n","protected":false},"author":5,"featured_media":2466,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"footnotes":""},"categories":[134],"tags":[],"job-standort":[101,102,103,104],"job-bereich":[152],"job-arbeitszeit":[164,161],"job-gmbh":[86],"class_list":["post-3075","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-emplois-et-carrieres","job-standort-berlin","job-standort-darmstadt","job-standort-koeln","job-standort-munich","job-bereich-sales","job-arbeitszeit-teilzeit","job-arbeitszeit-vollzeit","job-gmbh-bayoosoft"],"yoast_head":"\nCustomer Success Manager (h\/f) - 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